The CX Eco System – The world of the customer

This presentation speculates about what customers will demand from brands in the future. It also explores various techniques we can use to get to understand the customer and the problems we are trying to solve for them better. This is part 1 of a 4 part series.

Crafting & Implementing a Customer Experience Strategy

This presentation speculates about what customers will demand from brands in the future. It also explores various techniques we can use to get to understand the customer and the problems we are trying to solve for them better. This is part 1 of a 4 part series.

Introduction to Customer Experience

This presentation covers the Customer Experience master class that I presented in Feb 2016 in Denmark.