Who am I?

Iwant to tell stories that help people make the world a better place. I want to sow seeds for growth and ignite people’s ability to act.


I am an adventurer, change agent and entrepreneur. I am a facilitator, leader and trainer. I am a mathematician by education and a design magician by choice.

I spent my days working with courageous clients that have a desire to find a better version of themselves, their organizations, processes and systems. I spend my time inventing, reinventing, collaborating, imitating and innovating to make things (pretty much anything) better than it was moments before.

I believe in magic and hard work. I believe there is always a way. I am a certified customer experience practitioner (CCXP). I have a B.Sc. degree in Mathematics and Computer Science.

I write for customerthink.com, bizcommunity.com and brandlove.co.za.

I have over 20 years experience consulting across industries. I have worn many hats during my career…

  • Chief Executive Officer – BrandLove Customer Experience Design
  • Consultancy (Present) Head of Digital – Coronation Fund Managers
  • Management Consultant – Sanlam
  • Head of Digital – Media 24
  • Head of Digital – Old Mutual
  • Head of Digital – MWeb
  • Commerce Project Manager – Independent
  • Managing Partner – Technovation
  • Business Consultant – Computer Associates